Privacy Policy

Big Bang Academy (“We”, “Us”, “BBA”) is committed to protecting and respecting your privacy. This Privacy Policy (“Policy”) relates to our websites, services and products (“Services”) and sets out the basis on which the personal data collected from you, or that you provide to us will be processed by us.

Information we collect from you

We collect the following types of information from you:

  • Information that you provide by filling in forms on the bigbangacademyhk.com website (“Website”) and our class scheduling website/system. This includes information provided at the time of registering an account, requesting further information or services or booking our classes.
  • Account and profile information you provide include, but not limited to, your full name, email, mobile number, home address, child’s full name, school, date of birth, gender, course interest, and billing information which we don’t keep a record.
  • Information you provide through our support channels, such as our email inbox and our support hotline,
  • Information you provide when we ask you to complete surveys for research purpose, and you do not have to respond to them.
  • Information of your visits and uses to our website including, but not limited to, traffic data, page views, length of visits to certain pages, location data through IP address, page interaction data, and other communication data.

Uses made of your information

When you’re using our services as our customer, we use your data to perform our contract with our customer as the lawful basis on which we collect and use your personal data.

We use your personal data in the following ways:

  • To ensure the content from our website is presented in the most effective way for you through your computer.
  • To provide you with information, products or services that you contact us for which we feel may interest you.
  • To provide direct marketing materials or publish your information or your child’s information as part of brochures, leaflets, testimonials or customer stories upon receiving your consent to do so.
  • To carry out our obligations as an education provider from any contracts or registration entered into between you and BBA.
  • To allow you to register your child to BBA’s services.
  • To allow you to view enrollment history of your child.
  • To notify you about changes to our terms of services and to provide you with relevant information.

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.

We share information with third parties that help us operate and provide our products and services to our customers, such as third party providers that provide payment processing services, or customer relationship management software etc. These providers have access to your personal information only for the purpose of performing their services and in compliance with applicable laws and regulations.

We do not share your personal information with any company outside our group for marketing purposes, unless you have specified your consent to do so.

How we store your personal data

We care about your personal data and we ensure that all personal data is kept secure to prevent data being accidentally lost, or used or accessed in an unauthorized way. We limit access to your personal data to those on a strictly need-to-know basis. Those who process your data, such as our Customer Service Officers, will do so only in an authorized manner and are subject to a duty of confidentiality.

Do note that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website, therefore any transmission remains at your own risk. Once we have received your information, we will use strict procedures and security features in order to prevent unauthorized access.

You can keep your personal data up to date by updating them on our website, or by contacting our team.

Your rights

You may opt out of receiving marketing materials from us by updating your preferences on our website, or by contacting us. Do note that even if you opt out from receiving marketing materials from us, if you’re an existing customer of our services, you’ll continue to receive information that are necessary for the use of our services.

Privacy policy changes

We will occasionally update this privacy statement. We reserve the right to change, modify, add, or remove portions of this statement at any time. If we materially change our use of your personal information, we will announce such a change on our websites and through emails, and will also note it in this privacy statement. The effective date of this privacy statement is documented at the beginning of the statement.

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